Incident Response Services
Security incidents are not a matter of "if" but "when." When an attack occurs, your organization needs experienced responders who can act quickly and decisively. Eduron IS provides both reactive incident response and proactive preparedness planning.
Types of Incidents We Handle
Ransomware
Containment, decryption assessment, recovery planning, and root cause analysis.
Advanced Persistent Threats (APT)
Detection and removal of sophisticated, long-term intrusions.
Insider Threats
Investigation of malicious or negligent insider activities.
Data Breaches
Identification of compromised data, notification obligations, and containment.
Malware Infections
Analysis and removal of trojans, worms, rootkits, and fileless malware.
DDoS Attacks
Mitigation strategies, traffic analysis, and infrastructure hardening.
Our Incident Response Process
Preparation
Pre-incident planning, IR playbook development, tool pre-deployment, and team readiness assessments.
Identification
Rapid triage to confirm the incident, determine scope, and classify severity. Initial containment decisions.
Containment
Short-term containment (isolate affected systems) and long-term containment (patch, reconfigure) to prevent spread.
Eradication
Complete removal of attacker footholds, malware, backdoors, and persistence mechanisms.
Recovery
System restoration, monitoring for re-infection, and validation that normal operations can safely resume.
Lessons Learned
Post-incident review, updated detection rules, improved playbooks, and security enhancement recommendations.
Incident Response Planning
Beyond reactive response, we help organizations prepare before an incident occurs:
- Incident Response Plan (IRP) development and review
- Tabletop exercises and simulation drills
- Communication plan development (internal, external, regulatory)
- IR tool selection and deployment guidance
- Log retention and monitoring strategy
- Regulatory notification procedures (GDPR, NIS2)
Regulatory Compliance
We assist with GDPR breach notification requirements (72-hour deadline), NIS2 directive compliance, and Croatian national cybersecurity regulations.